Pricing
About UsContactPress
Start FreeLog in

Acceptable Use Policy

Last updated: February 28, 2026

1. Introduction

This Acceptable Use Policy ("AUP") sets forth the rules and guidelines for using Klarvo's EU AI Act compliance platform (the "Service"). This policy is part of our Terms of Service.

By using the Service, you agree to comply with this AUP. We may update this policy from time to time, and your continued use constitutes acceptance of any changes.

2. Permitted Uses

The Service is designed for legitimate business purposes including:

  • Managing AI system inventories and compliance documentation
  • Conducting risk classifications and assessments
  • Storing and organizing compliance evidence
  • Generating reports for internal use, audits, and regulatory purposes
  • Training tracking and policy management
  • Collaborating with team members on compliance activities

3. Prohibited Activities

You may not use the Service to:

3.1 Illegal Activities

  • Violate any applicable laws, regulations, or third-party rights
  • Store or transmit content that is illegal in your jurisdiction
  • Facilitate any illegal activities or transactions
  • Evade or circumvent regulatory requirements

3.2 Harmful Content

  • Upload, store, or transmit viruses, malware, or other malicious code
  • Store content that is defamatory, obscene, or harmful
  • Upload content that infringes intellectual property rights
  • Store personal data without proper legal basis

3.3 Security Violations

  • Attempt to gain unauthorized access to any system or data
  • Interfere with or disrupt the Service or servers
  • Probe, scan, or test vulnerabilities without authorization
  • Bypass any security measures or access controls
  • Share account credentials with unauthorized parties

3.4 Misuse of Service

  • Use the Service for purposes other than compliance management
  • Resell, sublicense, or provide access to third parties without authorization
  • Use automated systems to access the Service excessively
  • Intentionally overload or abuse Service resources
  • Scrape, copy, or extract data for unauthorized purposes

3.5 Fraud and Misrepresentation

  • Provide false information in your account or compliance data
  • Impersonate others or misrepresent your affiliation
  • Create fake compliance documentation
  • Use the Service to deceive auditors or regulators

4. Data Responsibilities

When using the Service, you are responsible for:

  • Ensuring you have the right to upload and store any content
  • Maintaining accurate and up-to-date information
  • Complying with data protection laws for any personal data you process
  • Securing access to your account and any shared workspaces

5. Reporting Violations

If you become aware of any violation of this AUP, please report it to:

Please include as much detail as possible, including screenshots or examples where relevant.

6. Enforcement

We reserve the right to investigate and take appropriate action against violations of this AUP, including:

  • Warning the user of the violation
  • Removing or disabling access to violating content
  • Suspending or terminating the user's account
  • Reporting violations to law enforcement
  • Taking legal action where appropriate

We may take these actions without prior notice when we believe it is necessary to protect the Service, our users, or third parties.

7. Cooperation

You agree to cooperate with us in investigating any suspected violations of this AUP. This may include providing information about your use of the Service.

8. Questions

If you have questions about this AUP or are unsure whether a specific use is permitted, please contact us at:

  • Email: legal@klarvo.io
  • Address: Open Digital WEB LTD, 36 Tyndall Court, Lynchwood Business Park, Peterborough, PE2 6LR, United Kingdom