Cookie Policy
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.
2. How We Use Cookies
Klarvo uses cookies and similar technologies for the following purposes:
2.1 Essential Cookies
These cookies are necessary for the Service to function. They enable core functionality such as security, authentication, and session management. You cannot opt out of essential cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session | Session |
| csrf_token | Prevents cross-site request forgery | Session |
| auth_token | Authenticates your requests | 7 days |
2.2 Functional Cookies
These cookies remember your preferences and settings to provide enhanced features. Disabling these may affect certain functionality.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme_preference | Remembers your light/dark mode setting | 1 year |
| sidebar_state | Remembers sidebar collapsed/expanded state | 1 year |
2.3 Analytics Cookies
These cookies help us understand how visitors use the Service. The data collected is aggregated and anonymous.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _analytics_id | Distinguishes unique visitors | 2 years |
| _analytics_session | Groups pageviews into sessions | 30 minutes |
2.4 Marketing Cookies
These cookies track your activity across websites to deliver relevant advertisements. We only use marketing cookies with your consent.
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
- Analytics provider: Aggregated usage analytics
- Payment processor: Secure payment processing
- Support tools: Customer support chat functionality
These third parties have their own privacy policies governing how they use the data they collect.
4. Managing Cookies
4.1 Cookie Preferences
You can manage your cookie preferences through our cookie consent banner when you first visit the site. You can change your preferences at any time in your browser settings.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Note: Blocking essential cookies may prevent you from using the Service properly.
5. Do Not Track
Some browsers have a "Do Not Track" feature that signals websites not to track your activity. We currently do not respond to DNT signals, but you can manage tracking through your cookie preferences.
6. Updates to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.
7. Contact Us
If you have questions about our use of cookies, please contact us at privacy@klarvo.io or write to: Open Digital WEB LTD, 36 Tyndall Court, Lynchwood Business Park, Peterborough, PE2 6LR, United Kingdom.