Terms of service

1. Acceptance

By creating an account or using Klarvo you accept these terms. If you don't agree, don't use the service.

2. The service

Klarvo provides software to help organisations classify AI systems against the EU AI Act and organise the corresponding compliance work. Klarvo is software. It is not legal advice. For specific legal situations, consult a qualified professional.

3. Your account

You're responsible for keeping your account credentials secure and for the activity on your account. Admin users can invite, remove, and assign roles for other users in the organisation workspace.

4. Acceptable use

You won't:

• Use Klarvo for any illegal purpose, including assisting any of the practices prohibited by Article 5 of the EU AI Act.
• Probe, scan, or attempt to breach the security of the service.
• Reverse-engineer or attempt to extract the KlarvoEngine knowledge base.
• Re-sell, sub-license, or white-label Klarvo without a written reseller agreement.
• Submit content you don't have the right to submit.

See the Acceptable Use Policy for the full list.

5. Plans, billing & cancellation

Klarvo offers a Free plan (no card required) and paid plans (Comply, Prove) billed by Stripe. Paid plans are month-to-month or annual; you can change plan or cancel any time from Settings → Billing. Refunds for annual cancellations are prorated to the day.

Prices and features may change. We give 30 days' notice of any price change applicable to your existing plan.

6. Data ownership

You own all content you submit to Klarvo (AI-system descriptions, evidence files, policies, everything in your workspace). Klarvo holds it for you and processes it strictly to operate the service. You can export everything any time.

7. Klarvo's IP

The Klarvo software, KlarvoEngine, the knowledge base, the marketing site content, the Klarvo brand and design system are owned by Open Digital WEB LTD trading as Klarvo (or licensed to it). You may use them only as the service allows.

8. Warranties & disclaimers

Klarvo is provided "as is." We don't warrant that it is uninterrupted, error-free, or that every classification is correct in every edge case. We work hard to make it both, but no software is perfect. Klarvo is not a substitute for legal advice.

9. Liability cap

To the maximum extent permitted by law, Klarvo's aggregate liability arising out of or relating to these terms is capped at the fees you paid in the 12 months preceding the event giving rise to the claim. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.

10. Termination

You can cancel any time. We can suspend or terminate accounts that breach these terms or the AUP, with notice where reasonable. On termination by you, your data is held for 90 days and then deleted (subject to legal retention requirements set out in the Privacy Policy).

11. Changes

We may update these terms. Material changes are notified to account holders by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection rules in the user's country of residence apply.

13. Contact

Email hello@klarvo.io for any question about these terms.