What is KlarvoEngine?

KlarvoEngine is Klarvo's regulatory intelligence engine. It analyses your AI system through a 3-pass classification pipeline and produces an article-cited compliance memo with obligations, deadlines, and recommended controls — in under 60 seconds.

What is the EU AI Act?

The EU AI Act (Regulation 2024/1689) is the world's first comprehensive AI regulation. It classifies AI systems by risk level and imposes obligations on providers and deployers of AI systems operating in the EU.

Any organisation that provides or deploys AI systems affecting people in the EU — regardless of where the organisation is based. This includes websites with AI chatbots, companies using AI analytics, and businesses integrating AI models into their products.

Prohibited AI practices have been enforceable since February 2025. GPAI model obligations since August 2025. Article 50 transparency and most remaining obligations apply from August 2, 2026.

What are the penalties?

Up to €35 million or 7% of global turnover for prohibited practices. Up to €15 million or 3% for transparency and other violations. For SMEs, the penalty is whichever amount is lower.

Troubleshooting — Klarvo Docs

Badge not appearing

Check that the plugin is activated (Plugins → Installed Plugins)

Check that AI tools are actually detected — go to Settings → Klarvo AI Transparency and look for the detection count

If the count is 0, no AI-powered plugins were detected. The badge only appears when detections exist.

Clear your caching plugin (WP Super Cache, W3 Total Cache, LiteSpeed Cache, WP Rocket, etc.)

If you use Cloudflare, purge the cache from your Cloudflare dashboard

Check that no page builder or optimisation plugin is stripping the badge markup

Badge appears but looks broken

Some themes with aggressive CSS resets may affect the badge. The badge uses inline styles to minimise conflicts, but very opinionated themes may override them.

In connected mode (Pro+), you can use custom CSS to fix styling issues.

Open a browser console (F12) and check for CSS conflicts on the .klarvo-ai-notice element.

False positives

A tool detected by Klarvo AI Transparency might not actually use AI for your specific use case. For example, Gravity Forms is detected because it has AI features, but you might not have those features enabled. The badge errs on the side of disclosure — which aligns with the EU AI Act's intent.

If you believe a detection is genuinely incorrect, email hello@klarvo.io with the tool name and your reasoning.

Plugin conflicts

Klarvo AI Transparency is designed to work alongside any WordPress plugin. It loads late (priority 999) and uses minimal hooks. If you experience conflicts:

Deactivate other plugins one by one to isolate the conflict

Check if the conflict is with a caching plugin (most common) — try clearing cache first

Check if a JavaScript optimisation plugin (Autoptimize, WP Rocket JS delay) is breaking the badge script

Connected mode not working

Verify your site key is entered correctly (no spaces, exact match)

Check that your site URL in Klarvo matches the WordPress Site URL (Settings → General → Site Address)

If you're behind Cloudflare, ensure the API request to klarvo.io is not being blocked by a firewall rule

Check the browser console for CORS errors — this typically means the site key doesn't match

Contact support

For issues not covered here, email hello@klarvo.io with:

Your WordPress version

Klarvo AI Transparency plugin version

Active theme name

A screenshot of the issue

Browser console output if relevant

Previous: Detection