Creating Training Programs
A training program in Klarvo defines what training is needed, who needs it, and when it must be completed. Programs are the organisational backbone of your Article 4 AI literacy compliance.
Program Structure
Each training program includes:
| Component | Description |
| Program Name | e.g., "AI Basics for All Staff" or "High-Risk System Operator Training" |
| Target Audience | Which roles or individuals should complete this program |
| Courses | One or more training modules/courses within the program |
| Completion Criteria | What counts as "complete" (all courses finished, quiz passed, etc.) |
| Refresh Cadence | How often re-certification is required (e.g., annually) |
| Due Date | Initial completion deadline for current participants |
Creating a Program
- Name and description
- Target audience (role-based selection)
- Completion deadline
- Refresh cadence
Adding Courses
Each course within a program includes:
| Field | Description |
| Course Name | e.g., "Understanding AI Systems" |
| Description | What this course covers |
| Training Material | Upload PDF, link to video, or external URL |
| Duration | Estimated time to complete |
| Quiz | Optional assessment (upload quiz or link to external quiz) |
| Pass Criteria | If quiz is used, what score constitutes passing |
Recommended Programs
Program 1: AI Basics for All Staff
Target: Everyone in the organisation
Courses:
Refresh: Annual
Program 2: AI System Operators
Target: Staff who directly use/operate AI systems
Courses:
Refresh: Annual or when system changes
Program 3: High-Risk Oversight Personnel
Target: Oversight owners of high-risk AI systems
Courses:
Refresh: Annual
Assigning Participants
Participants can be assigned:
Best Practices
📋 Start with three programs: Basic (all staff), Operator (system users), Oversight (high-risk oversight)
🎯 Make it practical: Focus on actionable knowledge, not theoretical lectures
📅 Set deadlines: Open-ended training rarely gets completed
🔄 Plan refreshers: Schedule annual re-certification from the start
📊 Track completion: Use Klarvo's tracking to identify gaps — this is your audit evidence