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Account & Settings
4 min readUpdated 2026-02-15

Billing & Subscriptions

Manage your Klarvo subscription, understand plan differences, upgrade or downgrade, and access billing information.

Billing & Subscriptions

Klarvo offers tiered pricing designed for SMEs. This guide covers plan management, upgrades, and billing administration.

Accessing Billing

Navigate to SettingsBilling. Only users with the Admin role can access billing settings.

Plan Overview

PlanAI SystemsUsersKey Features
FreeUp to 21Inventory, basic classification, PDF export (watermarked)
Starter (€149/mo)Up to 105Evidence vault, templates, PDF + ZIP export
Growth (€349/mo)Up to 25UnlimitedApprovals, versioning, training tracking, org reporting
Pro (€749/mo)Up to 100UnlimitedFRIA workflow, auditor portal, SLA reminders, change management
EnterpriseCustomUnlimitedSSO (coming soon), EU data residency, custom templates, multi-workspace (coming soon)

What's in Each Plan

Free: Get started with a basic inventory. Classify up to 2 AI systems. PDF exports are watermarked. No evidence vault or team collaboration.

Starter: The core compliance toolkit. Upload evidence, use policy templates, generate branded PDF and ZIP exports. Suitable for small teams with a handful of AI systems.

Growth: Full team collaboration. Unlimited users, evidence approval workflows, training tracking, organization-wide reporting. Best for growing companies with 10-25 AI systems.

Pro: Advanced compliance for regulated industries. FRIA workflow, auditor portal links, SLA timers, change management prompts. For companies with complex AI portfolios or regulatory scrutiny.

Enterprise: Everything in Pro plus SSO/SAML (coming soon), EU data residency, custom template libraries, multi-workspace for subsidiaries (coming soon), and dedicated support.

Upgrading Your Plan

  • Go to SettingsBilling
  • Click Upgrade Plan
  • Select your new plan
  • Enter payment details (if not already on file)
  • Confirm — access to new features is immediate
  • Downgrading

    You can downgrade at any time. Downgrade takes effect at the end of your current billing period. If you have more AI systems than the lower plan allows, you'll need to archive some before downgrading.

    Payment Methods

  • Credit card (Visa, Mastercard, Amex)
  • Annual billing available (save ~15%)
  • Invoices

    Access invoices in SettingsBillingInvoice History. Download PDF invoices for your records.

    Best Practices

    💰 Start with Starter: Most SMEs find Starter sufficient initially; upgrade as your inventory grows
    📅 Consider annual billing: Save ~15% compared to monthly
    📊 Monitor system count: Upgrade before hitting your plan's AI system limit